Cancellation policy for room reservation at the Hotel Bernerhof:
- Cancellations made up to 5 days before the arrival date will be not be charged.
- Cancellations made within 5 days of arrival will be charged 100% of the total price.
- Missed cancellations will be charged with the total amount. Cancellation or change of reservation is possible only on the basis of your booking number with phone or e-mail directly to our hotel.
- Please note different cancellation conditions for "Non-cancellable rates". The deviating cancellation conditions are shown in the rate via "More information".
Please note that for bookings that include the period from 25 December to 07 January, different cancellation conditions apply.
For bookings that include this period, bookings can be cancelled free of charge up to 14 days prior to arrival. Cancellations received later or no-shows in case of non-arrival will be charged with the full booking price. Advance payments by credit card are not required.
Cancellation policy for apartment reservation at Bernerhof Residence:
- Cancellations made up to 15 days prior to arrival date will not be charged a cancellation fee.
- Cancellations and changes that are made late, as well as no-shows will be charged the total amount.
We recommend that you check for separate cancellation insurance!
Payment policy for apartment reservation at Bernerhof Residence:
- We charge your credit card of the booking amount immediately after 14 days before arrival.
- If you book at shorter notice (within 14 days before your arrival), we allow us to charge the entire booking amount directly to your credit card.
Please note that all prices are exclusive of the tourist tax of Grindelwald. The tourist tax is 4.70 CHF per person and per night and will be charged separately.